Municipal
Community Partner: Town of Cheshire, CT
Challenge: After overspending with another vendor the town was left with an incomplete website project that had stalled for years. Leadership was under pressure to finally deliver a functioning site for its residents.
Solution: We assessed the project’s status and worked directly with town departments — including police, fire, public works, and town hall — to ensure data accuracy. We completed unfinished features, corrected flawed migrations, and improved under-performing areas of the site to meet the town’s expectations — all at a fraction of the cost of the original vendor.
Result: 📈 A completed, user-friendly website that highlights the Town of Cheshire while delivering relevant, engaging information for residents and visitors. Department heads can now easily maintain their own pages, keeping content accurate and up to date.
Small Business
Company: Fat Belly's Pub
Challenge: With one established location near Goddard Park in Warwick and a newly opened second location in East Greenwich, Fat Belly’s Pub wanted to position itself as a franchise and prepare for long-term growth.
Solution: We rebranded the company’s identity across their brand, menus, and public presence. We built a central website that showcased the overall brand while supporting each individual location. In addition, we created both digital and traditional promotional content for local fundraisers and events, and collaborated with ownership on business growth strategies.
Result: 📈 Fat Belly’s Pub expanded from just two locations to nine thriving restaurants, establishing itself as a recognizable regional brand.
Ecommerce
Business Partner: Strobes N’ More
Challenge: An outdated platform limited the customer shopping experience and crippled business logistics due to the lack of customization and reporting capabilities.
Solution: We delivered a full Shopify migration with a modern UX and integrated analytics. The project included a custom theme and streamlined checkout experience, rebuilt products with dynamic SKUs, and seamless connections to their shipping and inventory management software stack. Beyond the launch, we continue to support Strobes N’ More with acquisitions and mergers, IT infrastructure management, and ongoing website maintenance.
Result: 📈 Within the first year, Strobes N’ More saw a 10% sales increase, along with accurate real-time business snapshots, clear and attributable sales metrics, and a seamlessly integrated software stack. The new system is low-maintenance, giving their team more time to focus on growth instead of troubleshooting.
Enterprise
Business Partner: Southcoast Health
Challenge: The organization faced a legal risk of $1M per case for every instance of patient data being leaked or compromised. With multiple hospitals, walk-in clinics, and doctors’ offices under its umbrella, securing sensitive data across the entire network was critical.
Solution: We integrated an enterprise-level, federally compliant encryption solution and deployed it across every laptop, desktop, and server in the system. This effort ultimately secured three public hospitals along with a wide range of affiliated clinics and practices.
Result: Southcoast Health System achieved full compliance with federal data security standards, dramatically reducing legal and financial risk while ensuring patient data remained protected across its entire network.
Fortune 500
Business Partner: CVS/Caremark
Challenge: The company’s 24/7 helpdesk, staffed by 80+ employees across three shifts, was under-performing. Each associate was handling under 700 calls per month, creating inefficiencies and overwhelming the team.
Solution: We assessed departmental workflows and found that associates were repeatedly troubleshooting the same issues from scratch. To address this, we built a living intranet — a dynamic knowledge base where helpdesk associates could access up-to-the-minute information about common issues and contribute fixes in real time.
Result: 📈 Average call volume per associate nearly doubled, increasing from below 700 to 1,400 calls per month. New hire frustration decreased thanks to accessible resources, resulting in higher retention rates. Collaboration between shifts improved, which boosted morale and overall departmental performance.
